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About Shipping

 

SHIPPING INFORMATION

When will I receive my order?

We understand that fast and reliable delivery is important.

Your order will be processed and shipped according to the product type and customization requirements.

Estimated Delivery Time:

Standard Orders:
6 - 20 business days

Customized Orders:
15 - 30 business days depending on design requirements and order quantity.

Delivery times may vary depending on:

  • Destination country

  • Shipping method selected

  • Customs clearance

  • Seasonal demand

  • Product customization requirements

Once your order has been shipped, we will provide tracking information so you can follow your package.

How long does order processing take?

Before shipping, every order goes through:

  • Order confirmation

  • Product preparation

  • Quality inspection

  • Packaging

  • Shipping arrangement

Customized products may require additional processing time due to:

  • Team logos

  • Player names and numbers

  • Special designs

  • Bulk production requirements

For urgent orders, please contact our sales team before placing your order.

What shipping methods do you use?

We cooperate with reliable international logistics partners to deliver orders worldwide.

Available shipping methods may include:

  • Express shipping (DHL / FedEx / UPS)

  • Air shipping

  • International standard shipping

The best shipping option depends on:

  • Order quantity

  • Delivery country

  • Required delivery time

For large team orders and wholesale orders, we can provide customized shipping solutions.

Do you offer free shipping?

Shipping costs depend on:

  • Order quantity

  • Package weight

  • Destination country

  • Shipping method

Available shipping options and costs will be displayed during checkout or provided by our sales team for bulk orders.

Can I ship to a PO Box address?

Express shipping carriers usually require a physical delivery address.

For PO Box or private mailbox addresses, please contact us before placing your order to confirm available shipping options.

Are sports products restricted in my country?

Import regulations vary by country.

Sports apparel is generally allowed in most countries, but customers are responsible for checking their local import regulations before placing an order.

Do I need to pay customs duties or taxes?

International shipments may be subject to customs duties, import taxes, or handling fees depending on your country's regulations.

Any customs charges are determined by local authorities.

Customers are responsible for any applicable customs fees unless otherwise stated.

We provide the necessary shipping documents to help ensure smooth customs clearance.

Can I change my shipping address after shipment?

Please contact us as soon as possible if you need to change your delivery address.

Before shipment:

  • We can usually update your address free of charge.

After shipment:

  • Address changes may not always be possible.

  • Any additional fees charged by the carrier will be the customer's responsibility.

Please carefully check your shipping information before submitting your order.

What should I do if my package does not arrive?

If your order does not arrive within the expected delivery timeframe, please contact us.

Our team will:

  1. Check the latest tracking information.

  2. Contact the shipping carrier if necessary.

  3. Provide assistance and a suitable solution.

If a package is confirmed lost during transportation, we will work with you to resolve the issue.

What if I receive a damaged, incorrect, or missing item?

We sincerely apologize if your order arrives with any issue.

Please contact us within 7 days after receiving your package and provide:

  • Order number

  • Photos or videos of the issue

  • Product details

After confirmation, we will provide the appropriate solution, including replacement or other assistance.

Need help with shipping?

Our customer service team is always happy to assist.

Please contact us with your order number and shipping questions.

 

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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