CUSTOMER SERVICE & FAQ

Customer Service

When is customer service available?

Our customer service team is available every day to assist you.

Business Hours:
Monday - Sunday
9:00 AM - 18:00 PM (GMT+8)

We will reply to all inquiries as soon as possible.

How can I contact customer service?

If you have any questions about products, orders, customization, or wholesale cooperation, please contact us:

Email: support@yourdomain.com

WhatsApp: +86 XXX XXXX XXXX

For faster assistance, please include your:

• Order number

• Product name

• Required size/customization details

• Photos (if there is a product issue)

We usually reply within 12 hours.

ORDER INFORMATION

How do I place an order?

Ordering from our website is simple and secure.

Step 1:

Browse our products or use the search function to find your desired item.

Step 2:

Select:

• Size

• Quantity

• Color

• Customization options (name, number, logo, etc.)

Step 3:

Add the product to your shopping cart.

Step 4:

Complete your shipping information and select your preferred shipping method.

Step 5:

Complete payment through our secure checkout system.

After receiving your order, our team will confirm the details and begin production.

Can I order by email or WhatsApp?

Yes.

For bulk orders, team uniforms, or custom designs, you can contact our sales team directly.

Please send:

• Product style

• Quantity

• Size chart

• Design requirements

• Delivery country

Our professional team will provide a quotation.

Can I change or cancel my order?

Yes, but please contact us as soon as possible.

Orders can be modified or canceled before production begins.

Once your order enters production or shipping preparation, changes may no longer be possible.

Please contact customer service immediately if you need assistance.

CUSTOM TEAMWEAR & WHOLESALE

Do you accept customized team orders?

Yes.

We specialize in custom football jerseys, basketball uniforms, and sportswear production.

We support:

✓ Team uniforms
✓ Club jerseys
✓ School sportswear
✓ Corporate apparel
✓ Tournament uniforms

Our design team can help you create:

• Custom colors

• Team logos

• Player names

• Numbers

• Sponsor logos

• Personalized designs

Whether you need 10 pieces or thousands of sets, we can provide professional production solutions.

Do you offer wholesale orders?

Yes.

We work with:

• Sports retailers

• Football clubs

• Online stores

• Distributors

• Local teams

Wholesale customers can enjoy:

• Factory pricing

• Custom production

• Flexible quantities

• Professional quality control

Please contact our sales team for wholesale pricing.

SHIPPING INFORMATION

How long does delivery take?

Delivery time depends on your location and order type.

Typical delivery:

Sample orders:
7-15 business days

Custom team orders:
15-30 business days

Bulk production orders:
20-40 business days

Production time may vary depending on:

• Quantity

• Customization requirements

• Season demand

We will provide tracking information after shipment.

What shipping methods do you use?

We cooperate with reliable international shipping carriers.

Available shipping methods include:

• Express shipping (DHL / FedEx / UPS)

• Air shipping

• International logistics services

The best shipping method depends on:

• Order quantity

• Destination country

• Delivery requirements

Can I ship to a PO Box address?

For some countries, PO Box delivery may be available.

Please contact us before placing your order to confirm shipping options.

Are there customs duties or taxes?

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

Customers are responsible for any local customs charges.

We always provide the necessary shipping documents to help ensure smooth delivery.

ORDER ISSUES

What if my order does not arrive?

If your package does not arrive within the estimated delivery time, please contact us.

Our team will:

1. Check shipment status

2. Contact the shipping carrier if needed

3. Provide a solution

If the package is confirmed lost during transportation, we will arrange a replacement or suitable solution.

What if I receive a wrong or defective item?

We apologize if there is any problem with your order.

Please contact us within 7 days after receiving your package and provide:

• Order number

• Photos/videos of the issue

After confirmation, we will provide:

• Replacement

• Repair solution

• Refund (depending on the situation)

RETURN & REFUND POLICY

Can I return my order?

Yes.

We accept return requests within 30 days after delivery.

Returned products must be:

• Unused

• In original condition

• Without damage

• Without customized printing

Customized jerseys with:

• Name

• Number

• Logo

• Special printing

cannot be returned unless there is a production error.

How do refunds work?

After receiving and checking your returned item:

• Refunds will be processed within 3-5 business days.

• Refunds will be returned to your original payment method.

Processing time may depend on your bank or payment provider.

JERSEY CARE GUIDE

How should I wash my football jersey?

To keep your jersey looking new:

Recommended:

✓ Hand wash with cold water
✓ Turn the jersey inside out before washing
✓ Use mild detergent
✓ Air dry naturally

Avoid:

✗ Hot water
✗ Bleach
✗ Dryer machines
✗ Direct ironing on printed areas

How do I protect printed names and numbers?

Heat-transfer printing requires proper care.

If the printing starts lifting:

1. Place a clean cloth or non-stick paper over the print.

2. Apply gentle heat for a few seconds.

3. Do not iron directly on the printing.

Proper maintenance will extend the life of your jersey.

PAYMENT INFORMATION

What payment methods do you accept?

We accept secure international payment methods including:

• Credit Card

• Debit Card

• PayPal

• Bank Transfer (for wholesale orders)

All payments are processed securely.

BUSINESS COOPERATION

Can I become a reseller?

Yes.

We welcome cooperation with:

• Football stores

• Sports retailers

• Online sellers

• Local distributors

Please contact our business team for partnership opportunities.

Why choose us?

We provide:

✓ Professional sportswear manufacturing
✓ Custom design service
✓ Competitive factory pricing
✓ Quality inspection before shipping
✓ Worldwide delivery support
✓ Flexible production capacity

We help teams, businesses, and retailers create professional sports apparel.